OnLine Services Customer
Privacy Policy
In order to provide online
service to you, we maintain business records that contain certain information
about you.
I. This information includes
your name, address, and telephone number; information about the services
you subscribe to or use; information about the equipment used to provide
service to you; and accounting records reflecting payments you have made
for services. Except in the following circumstances, we do not make such
personal information available to others without your permission.
-
Where necessary to perform maintenance
or repair services, we may make your name, address, telephone number or
services and equipment information available to qualified repair contractors
or engineers.
-
To perform auditing, bookkeeping,
billing and collection functions, we may also make subscriber account information
available to accountants, program providers, computer service bureaus and
others engaged in maintaining, auditing or reviewing our financial records,
and in the billing and collection of accounts.
-
When necessary to render services
and related services to our subscribers, NetStar may also provide this
type of information to other outside agents such as system testing services
who assist us in providing service.
-
NetStar is required to provide
subscriber information to governmental agencies if a court order is issued
requiring us to do so. We will promptly inform any affected subscriber
if we receive such an order. Federal law [47 U.S.C. 551 (h)] provides that
such a court order must be based on clear and convincing evidence that
the affected subscriber is reasonably suspected of criminal activity, and
the subscriber has the right to appear in court and contest the government's
right to obtain information.
II. From time to time, NetStar
may alert you by mail or telephone about our services or about other products
and services that we think will interest our subscribers. Some of these
offers will be for products or services we think may be of particular interest
to you, based on the type of NetStar services that you purchase. On occasion,
we are also asked by charities or businesses for the names, addresses and
telephone numbers of subscribers to one or more of our services, so that
those entities can contact subscribers to seek charitable contributions
or to make offers of products or services. NetStar's general policy is
not to provide information of this type to others, although we can make
certain exceptions where we believe the matter may be of particular interest
to out subscribers. If you do not wish for us to disclose your name, address
and telephone number to others for purposes not related to services, please
contact us at the local number below.
III. Our business records
containing the kinds of personal information mentioned above are retained
for the period that an individual remains a NetStar subscriber and are
destroyed after the individual ceases to be a subscriber, all billing and
collections functions are completed, and record retention periods imposed
by law have elapsed. Netstar employees, contractors and agents are only
allowed access to such information when necessary for them to do their
jobs. They are fully trained in their obligation to maintain the confidentiality
of such information and to prevent access by unauthorized persons.
IV. You have the right to
examine all personally identifiable information about you which we maintain
in our records. If you believe any of the information in our records is
incorrect, we will make every reasonable effort to correct any error. Call
the local number below.
V. Federal law [47 U.S.C.
551(f)] provides that, in addition to other remedies, subscribers to NetStar
services who believe their federal rights have been violated may institute
civil suit in federal court. Remedies for violation of such rights include
actual damages or liquidated damages (of up to $1,000), punitive damages
and reasonable attorney fees and costs.
NetStar Technologies is committed
to protecting your privacy rights. To view the broader NetStar Technologies
Privacy Policy with respect to noncable information, visit our Web site
at www.netstartechnologies/privacypolicy.html. If you have any questions
or concerns, please contact us immediately at the local number below.
Customer Service
Victoria: (361) 578-6387
|
